Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • United States : 2 - 3 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept cancellations

Request a cancellation within: 24 hours of purchase

I don't accept returns or exchanges

But please contact me if you have any problems with your order.

Frequently Asked Questions

Custom and personalized orders

If you would like any product with personalized labels for a birthday, shower, anniversary, or other party or celebration, message me and we can work together to achieve what you're looking for.

Yes, there's more to come...

Featuring all natural bath & body, relief and home products, I hand-craft every product with pure and organic ingredients and use 100% pure therapeutic grade essential oils. I hope that you enjoy my products as much as I love creating and perfecting them. I am still in the process of Introducing all of my products, so please check back for more to come! My products will continue to roll out slowly as I test them on my family and friends to make sure they're just right.

With Hand-Crafting comes Variation... & Customization...

Due to the hand-crafted nature of some of my items, variations can occur occasionally. The upside is that products are also easily customized! Please feel free to contact me if you have any questions prior to purchasing. I am always happy to answer questions and hear from customers!

Shipping...

In an effort to be environmentally conscious, I re-use and recycle shipping products; however, Elm products will always come in new & unused product containers. I will always try to ship orders as soon as possible.

Local Friends ... Contact me if you would like to meet or pick up your order and I will send you a coupon code for free shipping!

As the weather gets warmer or if you are ordering from a warmer climate, please be conscious of the product and shipping method you choose. Some products can soften or melt during shipping. You can refrigerate your products for several hours to re-solidify them. I recommend priority shipping or contacting me for expedited shipping if this is a concern.

Returns...

Because of the perishable nature of my products, I am unable to accept returns. I cannot be responsible for softening or melting of products due to the weather ~ please see the Shipping section above. However, please contact me if your order arrived damaged to let me know. My ultimate goal is your satisfaction.

Suggestions...

If you were not happy with your purchase or if you have suggestions for improvements or ideas for new products you would like to see, please contact me directly. I welcome your thoughts and would love to hear from my awesome customers! Thank you

Essential Oils are...

100% pure and therapeutic grade. Some essential oils are not recommended for those who are pregnant, nursing, taking certain medications or have certain conditions. Please check with your medical care provider if you are uncertain or have concerns.

Warm Weather Shipping

If the weather is warm, keep in mind that certain products containing ingredients with low melting temperatures, such as coconut oil and Shea butter, that will easily melt in warmer weather and climates. Please add priority or expedited shipping to your order or contact me.

If you're concerned about melting when you receive your product, just place it in the refrigerator for a few hours to re-solidify.

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